Warranty Overview

Dakine Warranty

 

Warranty Policy

Limited Lifetime Warranty-Packs & Bags | Dakine offers a Limited Lifetime Warranty against manufacturing defects within the normal scope of use. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and the product is still within the lifespan of the product. Dakine will repair or replace product found to be defective; Dakine will not be responsible for any costs, losses or damages incurred as a result of loss or use of said product.

 

The term lifetime/lifespan does not apply to the owner’s lifetime. Our product is not meant to last the lifetime of the owner but the lifetime of the product. For example, a backpack that is used well for 10 years, is nearing the end of its lifetime. This backpack has served its owner well and has lasted a long, hard 10 years and at this point in its life, the backpack may wear out and break down. We realize that our product gets used by some of the most active, hardcore, and daring athletes in the world, we do not expect our product to keep up with them; but we do expect our product to keep up with their owners during its allotted lifetime. When a product is past its lifetime and begins to break down or wear out; this is not a manufacturing defect but wear and tear as it has already lived a full, functional life; if there was a manufacturing defect with the product, the issue would have come up early in the product’s lifespan. Each situation is different and is up to the discretion of Dakine to determine the lifespan of the product and whether a product has a manufacturing defect or if it is suffering wear and tear.

 

(All Gloves + Windsurf / Kite + Outerwear Product + Apparel) North America - Two, (2), Year Limited Warranty | Dakine offers a Two, (2), Year Limited Warranty, from the time of initial purchase, against manufacturing defects within the normal scope of use. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Two, (2), Year Limited Warranty covenants which exclude normal wear and tear. If the product’s age is in question, proof of purchase to verify the product’s age is necessary upon request.

 

Rest of World (R.O.W) - Two, (2), Year Limited Warranty | Dakine offers a Two, (2), Year Limited Warranty, from the time of initial purchase, against manufacturing defects within the normal scope of use. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Two, (2), Year Limited Warranty covenants which exclude normal wear and tear. If product’s age is in question, proof of purchase to verify the product’s age is necessary upon request.

 

Examples of manufacturing defects that will be covered:

  • Straight edge tear along a seam
  • Stitching defect that inhibits your ability to use the product (a couple threads out of place does not qualify)
  • Zipper malfunctions
    • Head has separated from the track
    • Teeth are broken or warped
    • Teeth separate when zipper is closed.

 

Examples of wear and tear that will not be covered:

  • Faded colors
  • Material wearing over time
  • Gloves used on a rope tow
  • Tears in the middle of the fabric (not along a seam)
  • Tears caused from a crash or wreck

 

Examples of damage caused outside the normal scope of use which will not be covered:

  • Jagged edged tear (straight edge tears indicate a manufacturing defect jagged tears indicate a rip)
  • A rip or puncture hole in the bottom of a backpack
  • Any material that was ripped or caught on another object
  • Melted material caused from excessive heat
  • Improper use of product
  • Airline damage (see below)

 

Airline Damage - Dakine is not responsible for damages caused by transit damage. If the product is damaged by an airline or transportation company, please contact the transportation company directly and immediately following the incident. If the product is in need of repair, (such as a broken wheel) Dakine will assist by providing the parts necessary for this repair, but the product will not be covered under warranty; meaning the customer and/or airline will be responsible to complete the repair once the parts are received (most repairs can easily be done at home with normal household tools). These repair parts will be issued based on availability, Dakine does not carry old inventory or parts and may not have the parts necessary. If Dakine does not have the parts available to make the repair, take the claim up with the Airline. If the product has a broken wheel and/or is in need of parts, please fill out a warranty claim.

 

Warranty Instructions

All warranties must be processed through the online form below, both for retailers and individual consumers.

 

USA Customers
If you reside in the United States and your product is covered in our Warranty Policy listed above, please click here to submit your Warranty Claim.

 

Canadian Customers
If you reside in Canada, and your product is covered in our Warranty Policy listed above, please click here to submit your Warranty Claim.

 

European Customers

Please contact the store where you purchased the Dakine product. They will help you with your warranty.

 

If you are unable to contact the store where the item was purchased you may contact the Dakine Europe Customer Service Department via email: euinfo@dakine.com.

 

All Other Customers
Please refer to the International Contacts list downloadable here and contact a representative in your country for warranty instructions.